Returns & Exchanges
We want you to love your Taylor Swift Store merchandise, but if you are not completely satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited edition items and digital media are final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Attach the Shipping Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing